Refund policy

At Charmabens, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original packaging.
• The product must be in the same condition that you received it.
• Proof of purchase or order confirmation is required.

For hygiene and safety reasons, opened or used skincare products cannot be returned unless the item is defective or damaged.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will gladly replace the item or issue a refund.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare products
• Gift cards
• Promotional or clearance items

Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Original shipping fees are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: Contact@charmabens.com
Website: charmabens.com